Browse our store, add products to your cart, and proceed to checkout. Select your delivery method, enter your delivery address, and complete payment. You’ll receive an order confirmation email once your order is placed.

You can request a change or cancellation within 2 hours of placing your order by contacting us on WhatsApp at 081 446 3877 or emailing supportcare@strykerretail.com. Once an order has been dispatched, it cannot be cancelled — you’ll need to follow our returns process instead.

No — you can check out as a guest. However, creating an account lets you track your orders, save your delivery addresses, and view your order history. It only takes a minute to sign up.

We do our best to keep product availability accurate. If an item shows as available, it should be in stock. In the rare event that a product becomes unavailable after you’ve placed your order, we’ll contact you immediately and offer an alternative or full refund.

We accept payments via PayFast, Paystack, Ozow (instant EFT), and WalletDoc. These cover credit/debit cards, instant EFT from all major SA banks, and digital wallet payments. See our Payment Methods page for full details.

Yes. Our website uses SSL encryption (HTTPS) and all payments are processed by PCI DSS compliant payment providers. We never store your card or banking details on our servers.

First, check that your card details are correct and that you have sufficient funds. Try a different payment method if the problem persists. If you’re still having trouble, WhatsApp us on 081 446 3877 and we’ll help sort it out.

No — we do not offer cash on delivery. All orders must be paid for online before they are dispatched.

Standard delivery takes 2–5 business days from dispatch. Remote and rural areas may take slightly longer. You’ll receive a tracking number once your order is dispatched so you can monitor progress.

Yes — we deliver to all 9 provinces in South Africa, including townships, small towns, and rural areas. If you’re unsure about your area, WhatsApp us and we’ll confirm. For Botswana, shop at bw.strykerretail.com and for Namibia at na.strykerretail.com.

Free standard delivery is automatically applied to all orders over R1,500. No discount code needed — it’s applied at checkout based on your cart total.

Once your order is dispatched you’ll receive a shipping confirmation email with your tracking number and a link to track your delivery. You can also track at strykerretail.co.za/track-order.

Yes — we offer pickup via Pargo (4,000+ locations including Checkers and pharmacies) and Paxi (PEP stores nationwide). Select your preferred pickup option at checkout.

We accept returns within 30 days of delivery for eligible items in their original, unused condition. Faulty or incorrect items are replaced or refunded in full. See our full Returns & Refunds Policy for details.

Contact us first on WhatsApp (081 446 3877) or email (supportcare@strykerretail.com) with your order number and reason for return. We’ll guide you through the process. Do not send items back without authorisation.

Once we receive and inspect your returned item, refunds are processed within 5–7 business days. The refund goes back to your original payment method.

Take photos of the item and packaging immediately and contact us within 48 hours on WhatsApp (081 446 3877) or email (supportcare@strykerretail.com). We’ll replace or refund you — no arguments.

Click “My Account” at the top of any page and select “Register.” Fill in your details and you’re done. You can also create an account during checkout.

Go to the login page and click “Lost your password?” Enter your email address and we’ll send you a reset link. If you don’t receive it, check your spam folder or contact us.

Email us at supportcare@strykerretail.com with the subject “Delete My Account” and we’ll process your request within 5 business days in accordance with our Privacy Policy and POPIA.